Which is not included in the “Do’s principles” when dealing with complaints
A: Stop whatever you are doing and face the tourist.
B: Listen to the complaints all the way through.
C: Be polite and helpful all the time.
D: Be aggressive when listening to tourists’ complaints
A: Stop whatever you are doing and face the tourist.
B: Listen to the complaints all the way through.
C: Be polite and helpful all the time.
D: Be aggressive when listening to tourists’ complaints
举一反三
- off-site complaints refer to complaints that tourists may make A: face to face B: in the tourist attractions C: through phone calls or e-mails D: to directors
- Which one is proper when dealing with the complaints?
- Which one is proper when dealing with the complaints? A: Interrupt when the tourist is expressing his / her complaints. B: Tell the tourist when he/ she can expect results/ feedback. C: Try to make excuses. D: Ignore the complaints.
- Dealing with a customer’s complaints, you should_______________.
- 中国大学MOOC: Dealing with a customer’s complaints, you should_______________.