When you handle a claim, apologizing means that ___( ).
A: You are understanding where they are coming from
B: You are taking the blame.
C: You are agreeing with the customer,
D: You are ready to resolve the problem for them.
A: You are understanding where they are coming from
B: You are taking the blame.
C: You are agreeing with the customer,
D: You are ready to resolve the problem for them.
举一反三
- When you try to handle a claim, apologizing means that you are agreeing with the customer and taking the blame. ( ) A: True B: False
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )
- I’m Chinese. Where from? A: do you come B: you are coming C: you come D: are you coming
- I’m Chinese. Where ____ from? A: you’re coming B: you come C: do you come D: are you coming
- The answer ___ a claim letter is easy if you are agreeing to the customer’s request. A: of B: for C: to D: in