The answer ___ a claim letter is easy if you are agreeing to the customer’s request.
A: of
B: for
C: to
D: in
A: of
B: for
C: to
D: in
举一反三
- When you try to handle a claim, apologizing doesn’t mean that you are agreeing with the customer and taking the blame. ( )
- When you try to handle a claim, apologizing means that you are agreeing with the customer and taking the blame. ( ) A: True B: False
- When you handle a claim, apologizing means that ___( ). A: You are understanding where they are coming from B: You are taking the blame. C: You are agreeing with the customer, D: You are ready to resolve the problem for them.
- If you handle the customer’s claim well, your customer is likely to be more loyal than before.
- If you cannot handle the customer’s claim well, there will be no harm to the company’s reputation either.