You should explain to the guest patiently and offer an alternative if the time or date the guest need is not available.
举一反三
- Occupancy Rate is the ratio of guest room sold to guest rooms sold available for sale in a given time period．（ ）
- You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
- What should be done first when there are no available times for the guest to make a reservation:
- What should you confirm when you are meeting your guest at the airport?
- What information should you ask when a guest wants to leave a message?