A company's ________ includes all the experiences the customer will have on the way to obtaining and using the offering.
A: value proposition
B: value delivery system
C: customer-value analysis
D: total customer benefit
E: total customer cost
A: value proposition
B: value delivery system
C: customer-value analysis
D: total customer benefit
E: total customer cost
举一反三
- Customer equity refers to the total combined customer lifetime value of all of the company's current and potential customers.
- Customers' lifetime value refers to the total revenue that each customer may bring to a company in the future, including customers'? A: historical value B: current value C: potential value D: surplus value
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- 30、以下哪个不属于3Vs的范畴（ ）A、Value Proposition 价值主张B、Value Network 价值网络C、Valve Delivery 价值传递D、Value Customer 价值顾客
- The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention