When you faced with a complaint do not to refer to your superior whenever necessary.( )
举一反三
- What should you do when you receive a letter of complaint?
- Whatever you want to do in the future and whenever you think of your planning.
- Try to prove that your guest is WRONG when you faced with a complaint.( )
- When answering questions in a Q and A session, you should ____________. A: speak clearly and confidently B: stay calm and always think about your answer before you speak C: refer back to your notes or previous slides when necessary D: give more people opportunities to communicate with you
- When you write your manuscript, it is not necessary to take your audience into consideration, as you mostly write for yourself.