Try to prove that your guest is WRONG when you faced with a complaint.( )
举一反三
- When you faced with a complaint do not to refer to your superior whenever necessary.( )
- The statement “your complaint will be settled when we have time” is a positive response to a complaint. ( )
- What should you confirm when you are meeting your guest at the airport?
- When responding to a complaint letter, you’d better express your apology in the beginning.
- When you are invited as a guest in a Turkish ,You'd better show your appreciation for their food.