Match the complaints with a suitable response.Surely it is company policy to call me back and inform me.
A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority.
B: Yes, I’m sorry. We should have phoned you.
C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today.
D: We are sorry that your own personal experience has been so difficult over the past few weeks.
A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority.
B: Yes, I’m sorry. We should have phoned you.
C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today.
D: We are sorry that your own personal experience has been so difficult over the past few weeks.
举一反三
- I’m sorry but the number is engaged. We’ll call you if connected.
- I’m sorry we can’t help you this time, but we hope to see you another occasion.
- Which of the following are not appropriate responses to claims? A: I'm sorry to hear that. Could you give me more details of the problem? B: The problem is impossible! C: I'm sorry to hear that. Could you send me some pictures so we can check them. D: The problem has nothing to do with us.
- 我所能说的是我们十分抱歉这么早把你叫醒。 A: All I can say is that we are extremely sorry to wake you up so early. B: All I can say is we are extremely sorry to wake you up so early. C: All I can say are that we are extremely sorry to wake you up so early. D: All I can say is that we are extremely sorry wake you up so early.
- —Sorry, I’m not feeling well and I don’t think I can finish. —Don’t worry. Let us do it for you, （） A: will you B: shall we C: shan’t we D: shall you