Match the complaints with a suitable response.Surely it is company policy to call me back and inform me. A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority. B: Yes, I’m sorry. We should have phoned you. C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today. D: We are sorry that your own personal experience has been so difficult over the past few weeks.

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2022-05-29

Match the complaints with a suitable response.Surely it is company policy to call me back and inform me. A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority. B: Yes, I’m sorry. We should have phoned you. C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today. D: We are sorry that your own personal experience has been so difficult over the past few weeks.

Match the complaints with a suitable response.Surely it is company policy to call me back and inform me.
A: We are sorry but we do still need to make sure that the majority of fare paying passengers are not supporting the minority.
B: Yes, I’m sorry. We should have phoned you.
C: Yes, you’re right. I’m sorry for the inconvenience, but I can assure you we’ll do everything we can to send it out to you today.
D: We are sorry that your own personal experience has been so difficult over the past few weeks.

答案：

B

举一反三

内容

0
告知客人预定已满时,如何委婉表达? A: I’d like to tell you we’re fully booked. B: I have to tell you we’re fully booked. C: I’m so sorry to tell you we’re fully booked. D: I’m not afraid to tell you we’re fully booked.
1
-- I'm terribly sorry. I have to cancel my appointment for tomorrow, because I have something urgent. A: I'm afraid you can't do that. B: Sorry. We have to wait for another chance. C: That's all right. We can put it off sometime next week. D: I'm sorry too, but I'm well prepared for it.
2
I’m sorry to inform you that we will be delayed for about 30 minutes due to____________.
3
We are sorry that we are not _______ a position to promise you to do business on your terms.
4
A: Can you come down a little for this watch B: ______ A: Yes, we would like to do so. B: Sorry, but we go strictly by the price tag. C: No, but you may try again. D: Sure, we"ll come to the first floor as soon as possible.