Which is a merit of healthy competition between teams? A: Team members have a personal agenda that includes the goals of the company. B: Team members will seek individual improvement. C: Employees cooperate as a dynamic team and productivity is increased. D: There are conflicts among teams.

Which of the following is NOT a key tool of team building? A: Members identify with the team B: Members are as alike as possible C: Members commit to shared objectives

According to social identity theory: A: We see each other either as individuals or as members of groups B: We see each other first as individuals, but increasingly as members of groups C: We see each other only as members of groups D: We see each other in some combination of group membership and as individuals

Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members? A: status B: norms C: dyads D: goals E: cliques

Word-of-mouth, which are words from small groups or other social members, can have a powerful impact on consumer buying behaviour.