The emergence of social media，such as WeChat and MicroBlog, has not only strengthened the interaction between enterprises and customers, but also enhanced
A: brand value
B: customer discourse right
C: customer satisfaction
D: the relationship between enterprises and customers
A: brand value
B: customer discourse right
C: customer satisfaction
D: the relationship between enterprises and customers
举一反三
- There is a close connection between customer satisfaction and customer loyalty.
- Which marketing intelligence tool measures the difference between management’s perceptions of overall performance and customers’ perceptions? A: Customer perceptions audit (CPA) B: Gap analysis C: Customer satisfaction index (CSI) D: Other people’s data (OPD)
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- Customer service calls involve direct interaction between ______.
- Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分) A: enhance customer satisfaction B: ing repeat business C: cause customer complaint D: ensure brand loyalty E: contact directly with the customers F: create more job positions