When the guest wants to check in, the receptionist needs to _________.
take a print of the guest’s passport.ask whether he/she has a reservation.ask the guest to fill in the registration form.
举一反三
- The guest needs to check back with the receptionist tomorrow.
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- After greeting a new guest, the receptionist needs to _____.
- When the guest wants to pay his bill with the credit card, the cashier should check and see if the card is still valid.
- What information should you ask when a guest wants to leave a message?
内容
- 0
For the walk-in guest，what should the receptionist do？( ) A: ask about the length of stay B: ask about the number of people C: ask about the type of room D: check the guest ID
- 1
If you have a reservation, just tell the hotel receptionist your full name when you check in.
- 2
Guest: Excuse me, but could you help me? Receptionist:（ ）
- 3
When a guest needs something during the meal, which is a better positive response? A: Okay, sir. B: Yes, sir. A moment, please.
- 4
After registration, the receptionist should wish the guest an enjoyable stay at the hotel.