The work of a manager is mainly（ ）
A: deal with people both in and out of a hotel
B: taking care of guests's requests
C: dealing with guests's complaints
D: controlling of his staff
A: deal with people both in and out of a hotel
B: taking care of guests's requests
C: dealing with guests's complaints
D: controlling of his staff
A
举一反三
- According to the passage, hotel guests can use electronic digital equipment _________.A) by booking in advance B) by paying an extra feeC) with the help of a staff member D) with the manager’s permission A: by booking in advance B: by paying an extra fee C: with the help of a staff member D: with the manager’s permission
- What is Tory Johnson’s responsibility according to the passage() A: Taking on women employees. B: Dealing with women’s complaints. C: Dismissing unqualified women staff. D: Taking care of women staff’s welfare.
- When making a farewell speech to some guests who are leaving for home, the hotel manager may introduce the chef's specialities.
- Which of the following are the duties of a receptionist? A: providing check-in and checkout services to guests B: answering any questions from the guests C: handling complaints from unsatisfied guests D: taking messages for the guests
- Who are the main characters in this incident? A: Author, his wife Ellen, their son Benjamin, hotel staff B: The guests in the hotel.
内容
- 0
Number of guests invited: about 39
- 1
The lobby assistant manager must know how to deal（ ）guests and their complaints.
- 2
The hotel guests may contact the resident manager for help at any time
- 3
A manager must be good at encouraging and settling the guests' complaints no matter how busy she or he is.
- 4
settling Guests' complaints ____