Which of the following are the duties of a receptionist?
A: providing check-in and checkout services to guests
B: answering any questions from the guests
C: handling complaints from unsatisfied guests
D: taking messages for the guests
A: providing check-in and checkout services to guests
B: answering any questions from the guests
C: handling complaints from unsatisfied guests
D: taking messages for the guests
举一反三
- which complaints are service related complaints?( ) A: rude behaviour B: refusal to serve the guests C: serve the guests in a cold fashion D: invade guest privacy
- Where are the guests from?
- settling Guests' complaints ____
- Ann’s first piece of advice is that Mary should（） A: get the food ready before the guests arrive B: keep the guests away from the kitchen C: spend some time with the guests D: accept the guests’ offer to help
- The Concierge has the duties as follows: A: handling baggage for hotel guests B: providing hotel-specific information C: fixing air conditioner D: suggesting local hotspots and entertainment