A: It’s not our responsibility.
B: It mustn’t be our fault.
C: We feel very sorry for your loss.
D: That’s impossible.
举一反三
- Our customer find your goods quite____ .
- We will keep in _______ with you throughout your job search via our customer service centre.
- For “Tip 2 Introducing your presentation”，we can say:I’d like to talk to you about our company’s latest developments.
- S: How much do you charge for the service? C: ___________________. （S: staff，C: customer） A: 10%. B: We don’t charge for the service. C: Certainly, sir. D: Yes, I do.
- Failure to recognize the benefits of good customer service can result in A: inappropriate hiring and placement of staff B: loss of market share C: increased customer dissatisfaction D: all of the choices
内容
- 0
In case of any loss or damage, we will _____ a claim ____ your agent at our port.
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C:What should I do with the plates when I finish the breakfast? S:__________. （S: staff，C: customer） A: Just leave them outside the door, we’ll collect them later. B: Sorry, I can’t help you. C: Just leave them in the room, we’ll collect them later. D: It’s up to you.
- 2
Please feel free to tell us ________ so that we can benefit from your views and experience. A: what you think about our program B: that you think about our program C: if you think about our program D: when you think about our program
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7. We will keep in ___ with you throughout your job search via our Customer Service Centre. A: relation B: touch C: link D: connection
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—Shall we phone Mary and say sorry to her?—（） It was our fault. A: No way. B: Not possible. C: Not at all. D: Why not?