When the customer complained about the damage of the goods, the customer service staff can say “______”.
A: It’s not our responsibility.
B: It mustn’t be our fault.
C: We feel very sorry for your loss.
D: That’s impossible.
A: It’s not our responsibility.
B: It mustn’t be our fault.
C: We feel very sorry for your loss.
D: That’s impossible.
举一反三
- Our customer find your goods quite____ .
- We will keep in _______ with you throughout your job search via our customer service centre.
- For “Tip 2 Introducing your presentation”，we can say:I’d like to talk to you about our company’s latest developments.
- S: How much do you charge for the service? C: ___________________. （S: staff，C: customer） A: 10%. B: We don’t charge for the service. C: Certainly, sir. D: Yes, I do.
- Failure to recognize the benefits of good customer service can result in A: inappropriate hiring and placement of staff B: loss of market share C: increased customer dissatisfaction D: all of the choices