When receiving a telephone call for dining reservation, what should the reservationist do to help the guests?
As qualified staff, we could offer help in this way: a)Greet the guest in a friendly manner.b)Get all important information pertaining to the reservation, such as:NameDate and time of reservationNumber of guestsPhone numberAny special needs or requestsc)Confirm all information by repeating it back to the caller.d)Thank the guest for calling and dining at the hotel.
举一反三
- What should do when check in the hotel with a reservation?
- What should you do when receiving clients in the office?
- What should you do to check in the hotel when you have a reservation?
- What should you do when you call 911?
- When receiving the guests at the airport, you should do the following<br/>except ( ). A: Take welcome board and raise it while you are waiting. B: If the flight of the guest is delayed, go back to the hotel as soon<br/>as possible. C: When the guests arrive, greet them politely with a friendly smile. D: Help the guests with their luggage to the hotel car.
内容
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What are the excellent behaviors of Edmond when receiving the phone call?
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What are the four necessary proceedings when receiving a phone call？
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What mistakes did Xiaoli make when receiving the phone call?
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What are not expected to do when you are seated in a dining table?
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Do you offer a wake-up call service for guests A: Making a reservation in a hotel. B: Checking in at a hotel. C: Checking out