except ( ).
A: Take welcome board and raise it while you are waiting.
B: If the flight of the guest is delayed, go back to the hotel as soon
as possible.
C: When the guests arrive, greet them politely with a friendly smile.
D: Help the guests with their luggage to the hotel car.
举一反三
- Which of the following statements about reception etiquette is incorrect? ( ) A: As a receptionist, when you send guests to the designated place, you should seat them on the seat of honor. B: After leaving, inform the relevant leaders as soon as possible, so as not to keep the guests waiting. C: For important guests, it is enough to follow the same routine reception process. D: The reception place can be a parlor or an office.
- When receiving a telephone call for dining reservation, what should the reservationist do to help the guests?
- If you want to book a room at a hotel, you need to give the following information: A: When you will stay at the hotel B: What kind of room you want C: Number of the guests D: Contacting information
- When you stay in the hotel, you must . A: take good care of your belongings B: wear earphones C: verify your guests when someone knocks at your door D: keep the etiquette
- 14 What will the man from the hotel help the tourist do when they arrive at the hotel?To help them with ____ ____.
内容
- 0
A hotel employee ought to make ___way for the guests when meeting them in the corridor. A: the B: a C: \ D: free
- 1
If<br/>a porter is offering help of carrying your heavy luggage to your room<br/>in a hotel when you travel in Europe, what should you do?( <br/>) A: Say<br/>“thank you” only. B: Write<br/>a letter of compliment to the manager of the hotel. C: Say<br/>“thank you” and give him a tip when you get into your<br/>room. D: Refuse<br/>his help rudely.
- 2
When the tourist arrive at the hotel , you as a guide should ( ).
- 3
Which of the following statements about seeing off in grand reception is incorrect? ( ) A: Before the guest departs, you should check whether there is any change to the flight or train schedule. B: If the guests come with a gift, the host should send some meaningful gifts in return when they leave. C: You can ask more people to join, the more the better. D: It is better to have receptionists to send guests off at the airport, station or dock.
- 4
Usually, the receptionist at the hotel will ________the hotel guest by saying “Welcome to our hotel. May I help you?” A: greet B: talk C: thank D: discuss