When receiving the guests at the airport, you should do the following
except ( ).
A: Take welcome board and raise it while you are waiting.
B: If the flight of the guest is delayed, go back to the hotel as soon
as possible.
C: When the guests arrive, greet them politely with a friendly smile.
D: Help the guests with their luggage to the hotel car.
except ( ).
A: Take welcome board and raise it while you are waiting.
B: If the flight of the guest is delayed, go back to the hotel as soon
as possible.
C: When the guests arrive, greet them politely with a friendly smile.
D: Help the guests with their luggage to the hotel car.
举一反三
- Which of the following statements about reception etiquette is incorrect? ( ) A: As a receptionist, when you send guests to the designated place, you should seat them on the seat of honor. B: After leaving, inform the relevant leaders as soon as possible, so as not to keep the guests waiting. C: For important guests, it is enough to follow the same routine reception process. D: The reception place can be a parlor or an office.
- When receiving a telephone call for dining reservation, what should the reservationist do to help the guests?
- If you want to book a room at a hotel, you need to give the following information: A: When you will stay at the hotel B: What kind of room you want C: Number of the guests D: Contacting information
- When you stay in the hotel, you must . A: take good care of your belongings B: wear earphones C: verify your guests when someone knocks at your door D: keep the etiquette
- 14 What will the man from the hotel help the tourist do when they arrive at the hotel?To help them with ____ ____.