When dealing with complaining and angry guests you should stick strictly to company policy and procedure.
举一反三
- When dealing with people from polychromic cultures, you need to ________. A: confirm the exact meaning of the right time B: be patient and plan enough time in the project C: stick to the agenda strictly D: make a phone call beforehand if you are going to be late
- What should you do if you have to break your company policy?
- When dealing with people from other cultures, you should look for _________.
- You should never be angry or accuse the customer when handling a claim.
- If you want to get to know some other guests at a company’s annual party, you should say, “_________”