When dealing with complaining and angry guests you should stick strictly to company policy and procedure.
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举一反三
- When dealing with people from polychromic cultures, you need to ________. A: confirm the exact meaning of the right time B: be patient and plan enough time in the project C: stick to the agenda strictly D: make a phone call beforehand if you are going to be late
- What should you do if you have to break your company policy?
- When dealing with people from other cultures, you should look for _________.
- You should never be angry or accuse the customer when handling a claim.
- If you want to get to know some other guests at a company’s annual party, you should say, “_________”
内容
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When you make a mistake, you should ______. A: keep quiet B: get angry C: keep your sense of humor
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When formatting a company profile, you should use a simple, easy-to-read font（）
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A tour guide should be patient when dealing with complaint.
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When complaining in person, you should A: get a receipt for what you buy B: speak to someone in authority C: talk directly to the assistant D: ask to see the buyer
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当执行这个程序时要小心如果部件坠落，可能造成人员伤害。 A: Be careful when you do this procedure. If the unit falls, it can cause injury to personnel. B: Be careful when you do this procedure. If the unit falls, it can hurt personnel. C: Be careful when you do this procedure. If the unit falls, it can injure personnel.