Shop assistant: Hello, how can I help you?Customer: 1_________Shop assistant: How about these? They’re very popular.Customer: I like the style. 2__________Shop assistant: Of course. 3__________Customer: 25.Shop assistant: 4_________ The fitting room is over there.Customer: I think they’re a bit tight.5__________Shop assistant:Yes. Try this pair.
Shop assistant: Hello, how can I help you?Customer: 1_________Shop assistant: How about these? They’re very popular.Customer: I like the style. 2__________Shop assistant: Of course. 3__________Customer: 25.Shop assistant: 4_________ The fitting room is over there.Customer: I think they’re a bit tight.5__________Shop assistant:Yes. Try this pair.
B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer
B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer
C2C Customer to Customer
C2C Customer to Customer
In Maketing, customer needs are similar to customer wants, but different from customer demands.
In Maketing, customer needs are similar to customer wants, but different from customer demands.
【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention
The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention
______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer
______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer
What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
Customer: Hello, can you help me please? Salesclerk: Sure. What are you (1) ________ ? Customer: I’m looking for a new pair of (2)________ . Salesclerk: No problem. What size are you? Customer: I usually wear a size 32. Salesclerk: 32 inches? Here. Try these on. They are (3) ________ today. Customer: Nice. How much are they? Salesclerk: Only $ (4) ________ . Customer: Thanks! I’ll give them a try and let you know. Salesclerk: Great! The (5)________ rooms are just over there.
Customer: Hello, can you help me please? Salesclerk: Sure. What are you (1) ________ ? Customer: I’m looking for a new pair of (2)________ . Salesclerk: No problem. What size are you? Customer: I usually wear a size 32. Salesclerk: 32 inches? Here. Try these on. They are (3) ________ today. Customer: Nice. How much are they? Salesclerk: Only $ (4) ________ . Customer: Thanks! I’ll give them a try and let you know. Salesclerk: Great! The (5)________ rooms are just over there.
There is a close connection between customer satisfaction and customer loyalty.
There is a close connection between customer satisfaction and customer loyalty.