所谓CC-Link,是什么的简称? A: Computer &Communication Link B: Control &Communication Link C: Control &Command Link D: Company&Customer Link

B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer

C2C Customer to Customer

In Maketing, customer needs are similar to customer wants, but different from customer demands.

善于发展新的业务关系 A: responsible for file management and customer service B: experience working with foreign companies C: proficient in Mandarin D: good at  developing new business relationships

【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy

The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention

______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer

What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.

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