The hotel industry differs from other industry in its products’ perishability and intangibility.
The hotel industry differs from other industry in its products’ perishability and intangibility.
Which TWO of the following are characteristics of a service? A: Tangibility B: Perishability C: Separability D: Inconsistency
Which TWO of the following are characteristics of a service? A: Tangibility B: Perishability C: Separability D: Inconsistency
即便是同一项服务项目，消费者在接受服务的过程中，常因服务人员的不同而使服务效果有所差异，这是由于服务的哪种特性所致？（ ） 答案：易变性（Perishability） 雷达表宣传它“永不磨损”的品质特色，采用的是（ ）
即便是同一项服务项目，消费者在接受服务的过程中，常因服务人员的不同而使服务效果有所差异，这是由于服务的哪种特性所致？（ ） 答案：易变性（Perishability） 雷达表宣传它“永不磨损”的品质特色，采用的是（ ）
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