B2C是英文（ ）的缩写。 A: Business to Customer B: Business 2 Customer C: Customer to Customer D: Customer 2 Customer

Driving an RV is just as easy as driving a car. （ ）

According to Robert Foss, the high death rate of teenage drivers is mainly due to ______. A) their frequent driving at night C) their lack of driving experience B) their improper way of driving D) their driving with passengers A: According to Robert Foss, the high death rate of teenage drivers is mainly due to ______. B: their frequent driving at night C: their improper way of driving D: their lack of driving experience E: their driving with passengers

After driving for about two kilometers, I suddenly realized that I ________ in the wrong direction. A: drove B: was driving C: have been driving D: had been driving

C2C Customer to Customer

Traffic behaviors that are not likely to cause traffic accidents include（ ）. A: drunk driving B: fatigue driving C: normal driving D: speeding

In Maketing, customer needs are similar to customer wants, but different from customer demands.

【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy

Which of the following is/are key driving factors of companies’ adopting sustainable marketing? A: Customer demand for socially responsible products and actions B: Companies demand sustainability initiatives from their suppliers C: New regulations and public policies D: Increasing cost and volatile prices of natural resources

The costs of _______ are much lower than the costs of recruiting new customers. A: customer satisfaction B: customer loyalty C: customer value D: customer retention