Complaints can occur when there is a gap between what a customer expects and what a customer receives.
举一反三
- 中国大学MOOC: To sum up, how can the product presenter create an information gap between the customer and the product?
- What can you say to greet a customer if you are the shop assistant?
- What reason is given for the change A: Declining sales B: Improved security C: Customer complaints D: Leaked passwords
- What are the proper topics for small talk when meeting your customer at the airport ?
- What is the customer looking for?