1. ___________ carefully to the customer and gather as much information as possible when receiving a complaint.
Listen
举一反三
- 中国大学MOOC: When receiving a complaint, listen carefully to the customer and gather as much information as possible.
- It is obvious that the customer was ______ when he made the complaint.
- You need to give as much information as possible about the company when asked about it.
- He stayed in the library for a whole day to get ______. A: much information possibly B: as much information as possible C: so many information possibly D: so much information as possible
- The statement “your complaint will be settled when we have time” is a positive response to a complaint. ( )
内容
- 0
Use the company’s ( ) to gather as much information as possible.
- 1
After receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. The first step is to __________.
- 2
When gather information on the company’s profile and background, you can _________________.
- 3
The customer service staff should listen carefully when dealing with complaints.
- 4
When a customer shouts rudely at you , you _____ . A: keep clam and listen carefully to the customer B: turn to your manager for help