The statement “your complaint will be settled when we have time” is a positive response to a complaint. ( )
举一反三
- 下列哪个英文表述能用来表达“我要投诉”的意思？（ ） A: I have a complaint to make. B: I have complaint to make. C: I want complain. D: I want to complaint.
- When writing a complaint letter, we should usually _____. A: offer the background information of the problem B: state the problem clearly and objectively C: make our requirements clearly and firmly D: set a specific time for the complaint settlement
- When you faced with a complaint do not to refer to your superior whenever necessary.( )
- In this section, you have learned how to ____________. A: make a complaint B: receive a complaint C: resolve a complaint
- When responding to a complaint letter, you’d better express your apology in the beginning.