The customer service staff should listen carefully when dealing with complaints.
A: 正确
B: 错误
A: 正确
B: 错误
举一反三
- The customer service staff should listen carefully when dealing with complaints.
- Which one is proper when dealing with the complaints? A: Interrupt when the tourist is expressing his / her complaints. B: Tell the tourist when he/ she can expect results/ feedback. C: Try to make excuses. D: Ignore the complaints.
- Dealing with a customer’s complaints, you should_______________.
- They are dealing with the complaints. The customers made the complaints over poor quality and high price.
- The customer service staff should not ______ with the customer. A: talk B: quarrel C: agree D: speak