Customer Relationship Management
举一反三
- 客户关系管理(Customer Relationship Management,CRM):
- Weaker customer loyalty forces companies to adopt customer relationship management systems.
- Weaker customer loyalty forces companies to adopt customer relationship management systems. A: 正确 B: 错误
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- CRM的英文全称是指Customer Relationship Management。