Customer Relationship Management
客户关系管理
举一反三
- 客户关系管理(Customer Relationship Management,CRM):
- Weaker customer loyalty forces companies to adopt customer relationship management systems.
- Weaker customer loyalty forces companies to adopt customer relationship management systems. A: 正确 B: 错误
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- CRM的英文全称是指Customer Relationship Management。
内容
- 0
The aim of customer relationship management is to produce high customer ________. A: integrity B: loyalty C: innovation D: liability
- 1
中国大学MOOC: Customer Relationship Management is also called one-to-one marketing.
- 2
Customer Relationship Management is also called one-to-one marketing. A: 正确 B: 错误
- 3
Customer relationship management applications dealing with the analysis of customer data to provide information for improving business performance best describes ________ applications.
- 4
The architecture of a Customer Relationship Management system includes operational CRM, analytical CRM and collaborative CRM.