Exceeding the expectations of a guest who has problems will their customer loyalty.
举一反三
- ( ) refers to the customer, who does not stay in the hotel, but comes to use the hotel services. A: Guest B: Passing by guest C: Outsider D: Non-house guest
- There is a close connection between customer satisfaction and customer loyalty.
- Customer relationship management helps manage detailed information about individual customers and maximize customer loyalty.
- This type of knowledge can be(help) in building customer satisfaction and loyalty.
- Weaker customer loyalty forces companies to adopt customer relationship management systems.