Please match the expressions with the corresponding occasion.Placing your caller on hold
A: Will you please hold while I verify that information for you?
B: I wish I could keep talking to you
C: Please see the attachment for details.
D: None of the above
A: Will you please hold while I verify that information for you?
B: I wish I could keep talking to you
C: Please see the attachment for details.
D: None of the above
举一反三
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________. A: Just a moment, please. B: Could you hold the line, please? C: I'm afraid Mr.X is out at the moment. D: Hold on, please. I'll connect you.
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_________________. A: A. I'm afraid Mr.X is out at the moment. B: B. Could you hold the line, please? C: C. Hold on, please. I'll connect you. D: D. Just a moment, please.
- During the business call, if you are not so sure about the information, you can say the following sentences except ________ A: “I believe I am right.” B: “I didn't catch your name. Would you please spell it?” C: “Could you spell that, please?” D: “I'd like you to repeat that number, please.”
- Could I speak to the assistant manager, please? A: Hold on, please. I'll put you through. B: Don't go away. I'll connect you.
- --- Could I speak to Jane, please?---__________________. A: Can I help you? B: Nice talking to you. C: I’m afraid you’ve got the wrong number. D: Who are you?