Putting a caller on hold is frustrating to the caller, so refrain from doing it unless you absolutely have to.
Putting a caller on hold is frustrating to the caller, so refrain from doing it unless you absolutely have to.
Listen to the Caller and what they ______to say.
Listen to the Caller and what they ______to say.
______the Caller Properly by his or her title.
______the Caller Properly by his or her title.
The caller got the number of Stephanie Grant.
The caller got the number of Stephanie Grant.
The operator could ask the caller to_____ if the guest is out.
The operator could ask the caller to_____ if the guest is out.
Address the Caller Properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.
Address the Caller Properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.
Why did the writer insist that the caller should wait for the taxi?
Why did the writer insist that the caller should wait for the taxi?
If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource.
If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource.
If you are the caller and the person you want to speak to is not in the office, what can you say?
If you are the caller and the person you want to speak to is not in the office, what can you say?
What's the meaning of "To" in telephone message? A: Caller B: Addressee C: Message taker
What's the meaning of "To" in telephone message? A: Caller B: Addressee C: Message taker