When answering the questions of the customer, you can comment on the customer’s personal life.
举一反三
- What questions should you ask and answer when you imagine “a day in the life of your customer?”
- ______ as you are, we can’t offer you more discount. A: A frequent customer B: Frequent customer C: Frequently customer D: A frequently customer
- Complaints can occur when there is a gap between what a customer expects and what a customer receives.
- When answering questions in a Q & A session, you should ____________.
- When a customer shouts rudely at you , you _____ . A: keep clam and listen carefully to the customer B: turn to your manager for help