Who helps the guest move the luggage?
A: The receptionist.
B: The bellman.
C: The floor attendant.
D: The guest himself.
A: The receptionist.
B: The bellman.
C: The floor attendant.
D: The guest himself.
B
举一反三
- After opening the door for the guest on his arrival, the bellman or the room attendant should precede the guest into the room.
- With the formalities concluded， the receptionist will inform （ ） to carry the baggage and show the guest to his/her room. A: the bellman B: thedoorman C: thechambermaid D: waiter
- Your guest might mention something they’re unhappy about and a receptionist should immediately fix the problem himself or hersel.
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- The guest needs to check back with the receptionist tomorrow.
内容
- 0
When the guest wants to check in, the receptionist needs to _________.
- 1
After greeting a new guest, the receptionist needs to _____.
- 2
Pool attendants should ______ to the guest who is the first time user of the swimming pool. A: serve the dish B: introduce facilities C: luggage D: aggage
- 3
Guest: Excuse me, but could you help me? Receptionist:（ ）
- 4
( ) refers to the customer, who does not stay in the hotel, but comes to use the hotel services. A: Guest B: Passing by guest C: Outsider D: Non-house guest