A: I'm not at all satisfied with the serviceB: ______
A: Nobody has complained like that before.
B: I sincerely apologize for that.
C: I wonder why you are dissatisfied with it.
D: It's not our fault as there are too many customers.
A: Nobody has complained like that before.
B: I sincerely apologize for that.
C: I wonder why you are dissatisfied with it.
D: It's not our fault as there are too many customers.
举一反三
- - Mr. Smith, I wonder if you are free this afternoon. We" d like you to come to our party. A: I"d like to B: I" d love you, too C: I will come D: I like it
- What expressions are often used to respond to complaints？ A: I’m terribly sorry. It’s my fault. B: I sincerely apologize for the inconvenience. C: I totally understand why you are upset. D: I promise this will never happen again.
- You say something bad, and you regret it. You can say: A: I'm sorry. I should have said that. B: I'm sorry. I should say that. C: I'm sorry. I shouldn't said that. D: I'm sorry. I shouldn't have said that.
- —Im afraid Ive brought you too much trouble. — A: You too. B: Forget it. C: Why not D: What for
- -- I'm terribly sorry. I have to cancel my appointment for tomorrow, because I have something urgent. A: I'm afraid you can't do that. B: Sorry. We have to wait for another chance. C: That's all right. We can put it off sometime next week. D: I'm sorry too, but I'm well prepared for it.