Communication with customers means to follow up and through the operations to meet the expectations of customers.

“We cannot be too nice to our customers,” means we cannot be nice to our customers.

One of the three ways to talk to your customers is to proactively reach out to current and ____(流失) customers.

What do a company’s good reputation and high profits depend 0n according to the conversation A: The relationship the company establishes with its customers. B: Legal responsibilities shared by the company and its customers. C: Responding to the customers’ complaints. D: Seeking the customers’ feedback actively.

—How do you deal with the disagreement between the company and the customers? —The key _______ the problem is to meet the demand ______ by the customers.

Before establishing business relations with your customers, you shuold make a credut inquiry of new customers. A: 正确 B: 错误

According to the writer, a customer-driven business model ensure customer loyalty by（） A: attaching great attention to customers’ buying inclination. B: keeping track of what customers have purchased. C: having a panorama understanding of customers. D: launching new products and services quickly.

According to the passage, which marketing strategy is NOT used by Xiaomi? A: communicating with customers. B: focusing on good reviews. C: using social media. D: giving customers a sense of satisfaction.

A company extends its trade credit terms by four days to all its credit customers. These credit customers aremost likelyto experience a four-day: A: decrease in their net operating cycle. B: increase in their operating cycle. C: decrease in their operating cycle.

What does the professor mean when he says this A: Marketers could only create products instead of demands. B: Marketers should create the proper market for their products. C: Marketers can influence customers’ demands. D: Marketers are dominated by the customers.