Quality is achieved when （）.
A: the requirements have been met
B: customer expectations have been exceeded
C: the customer indicates acceptance of the product or service
D: the customer stops asking for additional features
A: the requirements have been met
B: customer expectations have been exceeded
C: the customer indicates acceptance of the product or service
D: the customer stops asking for additional features
举一反三
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- 中国大学MOOC: _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else.
- A seller can recommend another product to his potential customer when he doesn't have the product the customer asks for.
- ( ) is NOT one of the core components of 4P theory of marketing. A: The product or service that the customer obtains B: How much the customer pays for the product C: How the product is distributed to the customer D: How to communicate with the customer
- Our customer's money ______ if they're not satisfied with the product. A: will refund B: will have refunded C: will be refunded D: will have been refunded