中国大学MOOC: _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else.
举一反三
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- Quality is achieved when （）. A: the requirements have been met B: customer expectations have been exceeded C: the customer indicates acceptance of the product or service D: the customer stops asking for additional features
- If a customer has a minor problem with your product or service, you might want to consider offering discount for his/her next purchase. This helps to reduce the chance of losing a customer, and minimize the cost of solving the problem.
- A seller can recommend another product to his potential customer when he doesn't have the product the customer asks for.
- ( ) is NOT one of the core components of 4P theory of marketing. A: The product or service that the customer obtains B: How much the customer pays for the product C: How the product is distributed to the customer D: How to communicate with the customer