The following are the activities involved in claim-handling process. What do you think is the right order in which a claim is supposed to be handled?
A: circulate complaints in the company
B: check for informaiton
C: recheck for customer satisfaction
D: negotiate for settlement
E: express regret
F: promise for solution
G: confirm the responsibilities
A: circulate complaints in the company
B: check for informaiton
C: recheck for customer satisfaction
D: negotiate for settlement
E: express regret
F: promise for solution
G: confirm the responsibilities
举一反三
- Do you think such a small company will be capable of this large order? A: handing B: handled C: to handle
- Activities involved in the Customer Relationship Management (CRM) macro process include all of the following except A: demand planning B: marketing C: sales D: order management E: call center management
- If you cannot handle the customer’s claim well, there will be no harm to the company’s reputation either.
- Which of the following are the meanings of 'claim'? A: a statement that something is true, even though it has not been proved B: an official request for money that you think you have a right to C: to trick or deceive somebody D: to state that you have a right to take or have something that is legally yours
- What can you say to inquire different pointofview? _________ A: What do you think of...? B: Is it all right? C: Do you think ... is all right? D: Do you agree? E: Are you in favor of his opinion? F: I can’t agree more.