If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource.
举一反三
- Listen to the Caller and what they ______to say.
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________.
- If you are the caller and the person you want to speak to is not in the office, what can you say?
- Since we have learned so many phonetic skills, shall we go through a test to see whether we have mastered all of them or not? Now please finish 1-5 questions, listen to me and choose the word that you hear from what I say
- Virtualization is the process of converting a IT resource into a virtual IT resource.