It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________.
Could you hold the line, please?Hold on, please. I'll connect you.Just a moment, please.
举一反三
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________. A: Just a moment, please. B: Could you hold the line, please? C: I'm afraid Mr.X is out at the moment. D: Hold on, please. I'll connect you.
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_________________. A: A. I'm afraid Mr.X is out at the moment. B: B. Could you hold the line, please? C: C. Hold on, please. I'll connect you. D: D. Just a moment, please.
- Putting a caller on hold is frustrating to the caller, so refrain from doing it unless you absolutely have to.
- Try to memorize what you will say is very helpful.
- Try to memorize what you will say is very helpful. A: 正确 B: 错误
内容
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You have to have a very clear ___________________, you have to be very ____________ in what you need to say, and I think, certainly in the UK, you have to be able to be ___________________ in getting your point across.
- 1
If you are the caller and the person you want to speak to is not in the office, what can you say?
- 2
Though you have a frost in your manner, I still want to say you’d better _________ your ungrounded pride.
- 3
After you have said goodbye by using phrase like "Have a good day" or "See you later", you cannot say "Bye" at the very end.
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If you , you’ll have to ________ this form first. A: put up B: try out C: fill in D: set up