3. Why is the process of gathering data important for customer satisfaction measurement?
举一反三
- Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分) A: enhance customer satisfaction B: ing repeat business C: cause customer complaint D: ensure brand loyalty E: contact directly with the customers F: create more job positions
- 3. Why does the customer occasionally use Flitz product for a change?
- There is a close connection between customer satisfaction and customer loyalty.
- Performance Prism is a three dimensional model and has five facets. These five facets are: A: financial, customer, internal process, learning and growth, employee satisfaction B: stakeholder satisfaction, stakeholder contribution, strategies, processes, capabilities C: stakeholder satisfaction, stakeholder contribution, strategies, processes, learning and growth D: stakeholder satisfaction, employee satisfaction, strategies, processes, capabilities
- 客户满意(customer satisfaction,CS):