Which one is proper when dealing with the complaints?
A: Interrupt when the tourist is expressing his / her complaints.
B: Tell the tourist when he/ she can expect results/ feedback.
C: Try to make excuses.
D: Ignore the complaints.
A: Interrupt when the tourist is expressing his / her complaints.
B: Tell the tourist when he/ she can expect results/ feedback.
C: Try to make excuses.
D: Ignore the complaints.
举一反三
- Which one is proper when dealing with the complaints?
- She listens to her husband when he wants to talk about his problems and keeps quiet about her own problems and does not make complaints about her duties.
- Which is not included in the “Do’s principles” when dealing with complaints A: Stop whatever you are doing and face the tourist. B: Listen to the complaints all the way through. C: Be polite and helpful all the time. D: Be aggressive when listening to tourists’ complaints
- They are dealing with the complaints. The customers made the complaints over poor quality and high price.
- When dealing with complaints, she would like to A: take more responsibility. B: pass the customer on to her boss. C: didn’t care for