Front Office staff should welcome the guest’s complaint.
举一反三
- Front Office staff should do service for the guest with good managers.
- The Front Office staff should have a neat and smart appearance.
- The Front Office receptionist’s duty is to sell accommodation, but without the Housekeeping staff, there would be no accommodation fit to sell.
- The complaint office staff behavior is important for building the image. A: True B: False
- If the guest complaints that the equipment is out of order, we should report to to the ( ) department. A: front office B: food and beverage C: marketing D: engineering