Front Office staff should do service for the guest with good managers.
举一反三
- Front Office staff should welcome the guest’s complaint.
- The Front Office staff should have a neat and smart appearance.
- You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
- If the guest complaints that the equipment is out of order, we should report to to the ( ) department. A: front office B: food and beverage C: marketing D: engineering
- What should you do to offer good room service? A: have a good knowledge of the menu B: a professional telephone manner