Dealing with a customer’s complaints, you should_______________.
举一反三
- 中国大学MOOC: Dealing with a customer’s complaints, you should_______________.
- Dealing with a customer’s complaints, you should_______________. A: repeat back what you are hearing to show that you have listened B: keep on asking questions to dig out the truth C: always stand on your company to defend its benefits D: be very serious towards your customer
- The customer service staff should listen carefully when dealing with complaints.
- Which is not included in the “Do’s principles” when dealing with complaints A: Stop whatever you are doing and face the tourist. B: Listen to the complaints all the way through. C: Be polite and helpful all the time. D: Be aggressive when listening to tourists’ complaints
- When dealing with complaints, she would like to A: take more responsibility. B: pass the customer on to her boss. C: didn’t care for