Dealing with a customer’s complaints, you should_______________.
A: repeat back what you are hearing to show that you have listened
B: keep on asking questions to dig out the truth
C: always stand on your company to defend its benefits
D: be very serious towards your customer
A: repeat back what you are hearing to show that you have listened
B: keep on asking questions to dig out the truth
C: always stand on your company to defend its benefits
D: be very serious towards your customer
举一反三
- Dealing with a customer’s complaints, you should_______________.
- ____. As a part of your company, you should always defend your company and argue with the customer without any sympathy.
- 中国大学MOOC: Dealing with a customer’s complaints, you should_______________.
- What questions should you ask and answer when you imagine “a day in the life of your customer?”
- You are always a ________ customer of our company, and your presence will definitely make the occasion more successful.