Which should be the first step of check-out service:( )
A: Printing the bill for the guest.
B: Asking if the guest has recently signed any new bills.
C: Presenting the bill and total to the guest.
D: Answering any questions concerning the bill that the guest may have.
A: Printing the bill for the guest.
B: Asking if the guest has recently signed any new bills.
C: Presenting the bill and total to the guest.
D: Answering any questions concerning the bill that the guest may have.
举一反三
- Which of the following are included in the duties for a typical clerk at the front desk to check out a guest? A: finding out the guest's name and room number B: ask if the guesthas recently signed any new bills C: print the bill D: present the bill and total to the guest E: answer the questions concerning the bill F: settle the account G: photocopy the pertinent information and see the guest's passort
- Who usually pays for the bill? A: The host. B: The guest. C: The host’s friend. D: The guest’s friend.
- When the guest wants to pay his bill with the credit card, the cashier should check and see if the card is still valid.
- 80.Please sort the following Room Service procedures into the correct order. A: A.Spread the food and ask the guest to sign the bill; B: B.Get the information from the guest: name and room number, what the guest wants, special requests; C: C.Repeat and confirm the order; D: D.Greet the guests’ E: E.Tell the guest how long the guest has to wait; F: F.Express your best wishes; G: G.Deliver the food to the guest’s room.
- In the third paragraph, special ________of the guest should also be mentioned so as to plan effectively for the guest. A: asking B: inquire C: requirements D: reply