80.Please sort the following Room Service procedures into the correct order.
A: A.Spread the food and ask the guest to sign the bill;
B: B.Get the information from the guest: name and room number, what the guest wants, special requests;
C: C.Repeat and confirm the order;
D: D.Greet the guests’
E: E.Tell the guest how long the guest has to wait;
F: F.Express your best wishes;
G: G.Deliver the food to the guest’s room.
A: A.Spread the food and ask the guest to sign the bill;
B: B.Get the information from the guest: name and room number, what the guest wants, special requests;
C: C.Repeat and confirm the order;
D: D.Greet the guests’
E: E.Tell the guest how long the guest has to wait;
F: F.Express your best wishes;
G: G.Deliver the food to the guest’s room.
举一反三
- There are five procedures for taking room service. A: 1.Greetings. B: 2. take orders. C: 3. ask the guest’s name D: 4. repeat the guest’s order. E: 5. extend best wishes.
- Which of the following are included in the duties for a typical clerk at the front desk to check out a guest? A: finding out the guest's name and room number B: ask if the guesthas recently signed any new bills C: print the bill D: present the bill and total to the guest E: answer the questions concerning the bill F: settle the account G: photocopy the pertinent information and see the guest's passort
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- 智慧职教: Room service means to do service in the guest room.
- What information should you ask when a guest wants to leave a message?( ) A: the phone number B: the room number C: call back D: the card