Which of the following are included in the duties for a typical clerk at the front desk to check out a guest?
A: finding out the guest's name and room number
B: ask if the guesthas recently signed any new bills
C: print the bill
D: present the bill and total to the guest
E: answer the questions concerning the bill
F: settle the account
G: photocopy the pertinent information and see the guest's passort
A: finding out the guest's name and room number
B: ask if the guesthas recently signed any new bills
C: print the bill
D: present the bill and total to the guest
E: answer the questions concerning the bill
F: settle the account
G: photocopy the pertinent information and see the guest's passort
举一反三
- Which should be the first step of check-out service:( ) A: Printing the bill for the guest. B: Asking if the guest has recently signed any new bills. C: Presenting the bill and total to the guest. D: Answering any questions concerning the bill that the guest may have.
- 80.Please sort the following Room Service procedures into the correct order. A: A.Spread the food and ask the guest to sign the bill; B: B.Get the information from the guest: name and room number, what the guest wants, special requests; C: C.Repeat and confirm the order; D: D.Greet the guests’ E: E.Tell the guest how long the guest has to wait; F: F.Express your best wishes; G: G.Deliver the food to the guest’s room.
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- what are the works of a cashier while the guest is checking out? A: ask the way of payment B: ask for the telephone number C: ask for the room card D: ask about the extra consumption E: ask for the passport F: giving the receipt G: getting the bill ready
- In figuring out the guest information，usually there are（ ）questions the reservationist will ask the guest？ A: 1 B: 2 C: 3 D: 4