What should the guest do with the letter of confirmation?
A: Mail it back to the hotel.
B: Leave it at home while traveling.
C: Show it to the front desk agents when registering.
D: Read it and then throw it away.
A: Mail it back to the hotel.
B: Leave it at home while traveling.
C: Show it to the front desk agents when registering.
D: Read it and then throw it away.
举一反三
- You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
- What information should you ask when a guest wants to leave a message?( ) A: the phone number B: the room number C: call back D: the card
- What will most Americans do when they need advice A: She should threw it away. B: She should eat it. C: She should take it back to the supermarket.
- When a guest comes to stay in a hotel, he should go to the concierge to do the check-in（）
- What information should you ask when a guest wants to leave a message?