A: Responding to customer inquires.
B: Solving any problems the customers are experiencing.
C: Selling products.
D: Both A and B.
举一反三
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- When customer service representatives speak to customers over the phone, they should always speak ______. A: hardly B: clearly C: respectably D: respectively
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
- ______________ may not be helpful to one’s selling ability. A: To know more about the customers’family members B: To ask what the customers care about C: To make genuine connection with the customer D: To help the customers achieve their goals
内容
- 0
Why is customer service important? [br][/br]Because a good customer service helps a company ________________. (10分) A: enhance customer satisfaction B: ing repeat business C: cause customer complaint D: ensure brand loyalty E: contact directly with the customers F: create more job positions
- 1
Problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand.
- 2
A business can do the following in a customer community except ______. ( ) A: asking for feedback B: marketing products C: addressing customer complaints D: collecting customers’ private information
- 3
智慧职教: Translate English into Chinese: This pass can be purchased from any MTR Customer Service Center or Airport Express Customer Service Center.
- 4
It is a multi-view of your customers obtained from a strategic analysis of both ______ and _______ data of customer behaviours