What are the customer service representatives responsible for?
A: Responding to customer inquires.
B: Solving any problems the customers are experiencing.
C: Selling products.
D: Both A and B.
A: Responding to customer inquires.
B: Solving any problems the customers are experiencing.
C: Selling products.
D: Both A and B.
举一反三
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- When customer service representatives speak to customers over the phone, they should always speak ______. A: hardly B: clearly C: respectably D: respectively
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.
- ______________ may not be helpful to one’s selling ability. A: To know more about the customers’family members B: To ask what the customers care about C: To make genuine connection with the customer D: To help the customers achieve their goals