When customer service representatives speak to customers over the phone, they should always speak ______.
A: hardly
B: clearly
C: respectably
D: respectively
A: hardly
B: clearly
C: respectably
D: respectively
举一反三
- The customer service staff should not ______ with the customer. A: talk B: quarrel C: agree D: speak
- What should you NOT do when answering phone calls A: Answer The Phone With A Smile On Your Face B: Eat & Drink C: Speak Clearly D: Address The Person By Their Title (Mr. / Ms. / Mrs.)
- When answering questions in a Q and A session, you should ____________. A: speak clearly and confidently B: stay calm and always think about your answer before you speak C: refer back to your notes or previous slides when necessary D: give more people opportunities to communicate with you
- You should speak ( ) when you answer the interviewer's questions. A: loudly B: calmly C: cohesively D: clearly
- What are the customer service representatives responsible for? A: Responding to customer inquires. B: Solving any problems the customers are experiencing. C: Selling products. D: Both A and B.