When customer service representatives speak to customers over the phone, they should always speak ______.
A: hardly
B: clearly
C: respectably
D: respectively
A: hardly
B: clearly
C: respectably
D: respectively
B
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举一反三
- The customer service staff should not ______ with the customer. A: talk B: quarrel C: agree D: speak
- What should you NOT do when answering phone calls A: Answer The Phone With A Smile On Your Face B: Eat & Drink C: Speak Clearly D: Address The Person By Their Title (Mr. / Ms. / Mrs.)
- When answering questions in a Q and A session, you should ____________. A: speak clearly and confidently B: stay calm and always think about your answer before you speak C: refer back to your notes or previous slides when necessary D: give more people opportunities to communicate with you
- You should speak ( ) when you answer the interviewer's questions. A: loudly B: calmly C: cohesively D: clearly
- What are the customer service representatives responsible for? A: Responding to customer inquires. B: Solving any problems the customers are experiencing. C: Selling products. D: Both A and B.
内容
- 0
It is important to speak loudly when you are answering a phone call .
- 1
During an interview, you should speak ______. A: as loud as possible B: clearly C: softly D: appropriately
- 2
. As speakers, we should ease the burden on our audience: never speak fast; speak steadily and clearly, and leave time for our audience to think and（ ）
- 3
What behavior should you avoid when you are talking on the phone? A: speak in an appropriate voice B: know how to answer the phone C: talk continuously D: put someone on hold politely
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_____ clearly you speak!